How we ship cast stone fireplaces nationwide from Salem, Oregon.

Every Oltre surround is crated in our Salem, Oregon shop and shipped by FedEx Freight, free to the curb in the contiguous 48 states. Production takes six weeks from the day your order is placed and paid, and freight then takes 4 to 8 business days.

What gets crated.

Cast stone is heavy and edge-fragile. Each surround leaves the shop in a custom-built wood crate sized to the components, foam-padded at every contact face, and braced to the deck. Crating is built on the floor by the same hands that cast and finished the piece. We do not outsource it.

Our spec sheets estimate a Newport at about 280 to 350 pounds depending on size, and a Lucca at about 295 to 345, before the crate. The four filler panels add about 100 pounds. FedEx Freight handles the weight class without a special accessorial.

Transit time.

Freight takes 4 to 8 business days after pickup from Salem, wherever the project is in the contiguous 48 states. We share tracking the moment the freight is on the road.

What “free standard” covers.

Standard freight covers a business or residential address in the contiguous 48 states with reasonable truck access: a regular driveway, a commercial loading dock, or a curbside drop where a pallet jack can clear the gate. The crate arrives on a 53-foot trailer with a standard liftgate where the address requires it.

What sits outside standard freight: remote, island, or limited-access addresses (restricted residential, gated estate, mountain road), inside delivery, white-glove unboxing, and Alaska, Hawaii, or US territories. Those may need a freight quote, which we give per job before production starts. There is no surprise accessorial.

What a job site receives.

One crate per surround in most cases. Two crates for a wide model with a separate hearth or a multi-piece overmantel. The crate ships with a bill of lading attached, an installation drawing inside, and a sealed finish kit for any touch-up the installer needs after the surround is set.

If damage occurs in transit (uncommon, but it happens), refuse the delivery or note the damage on the receipt, and send us photos within 24 hours. We handle the freight claim. Pieces damaged beyond repair are remade or replaced, and minor damage is repaired.

Local pickup and install.

Customers in the Salem and Portland metros can collect on site at 1947 Claxter Rd NE. We’ll have the crate ready on a forklift with the loading drawing on the deck. In-person installation is a paid concierge add-on anywhere from Eugene to Portland (including Vancouver, Washington) and from Bend to the Oregon coast. Outside that area, we coordinate with your general contractor. Most surrounds set in three to five hours with two to three installers and a level.

How we plan freight against production.

Production takes six weeks from the day your order is placed and paid, and freight then takes 4 to 8 business days. That’s a date you can plan around. If you need it sooner, three-week production is available at 35% above list price.