Shipping & delivery.
Every piece is cast to order in our Salem, Oregon shop. Here’s how long that takes and how it gets to you.
Lead time
- Standard production: six weeks from the day your order is placed and paid. Freight then takes 4 to 8 business days.
- Expedited production: three-week service, available at 35% above list (it can’t be combined with any trade or dealer discount).
- Hearths ordered with a surround: six weeks, the same as the surround.
- Exterior elements: lead time quoted with each order.
We will notify you of any significant delays caused by supply chain or other factors outside our control.
Free shipping
Standard shipping is free in the contiguous 48 states. Orders ship via FedEx Freight (or a comparable LTL carrier). Transit time is four to eight business days after pickup from our Salem facility.
A hearth ordered with a surround shares the surround’s free shipping. Exterior elements ship by quoted freight: we price delivery to your address with each order, and that quote includes the lead time.
Free shipping covers curbside delivery with liftgate to a freight-accessible address in the contiguous 48 states. Remote, island or limited-access addresses may need a freight quote. If your location requires inside delivery, special equipment, or other accommodations beyond curbside, additional fees may apply and will be quoted at the time of order.
Title and risk of loss
Title and risk of loss pass to the customer upon delivery to the carrier at our Salem facility (FOB Origin). Oltre’s provision of free shipping refers to Oltre covering freight costs only.
Inspection at delivery
Please uncrate and inspect your order before signing the delivery receipt. If you can see damage, refuse the delivery or mark “CONTENTS DAMAGED” on the delivery receipt before signing, and photograph both the product and the packaging. Send the photos to Oltre within 24 hours at (971) 314-9530 or info@oltreusa.com. We handle the freight claim. Pieces damaged beyond repair are remade or replaced, and minor damage is repaired. Failure to note damage at delivery may void freight insurance claims.
Remote or difficult locations
If your location is remote, inaccessible to large freight trucks, or requires special equipment, you may be required to arrange pickup from the carrier’s local terminal. Any additional fees or arrangements are the customer’s responsibility.
Alaska, Hawaii and outside the US
Oltre currently ships within the lower-48 United States only. For Alaska, Hawaii, or international shipping inquiries, contact info@oltreusa.com.
Last updated: October 2026.