Oltre Castings & Design operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Oltre Castings & Design is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal information we collect or process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories, including inferences drawn from this information, depending on how you interact with the Services and where you live:
- Contact details — name, address, billing address, shipping address, phone number, and email address.
- Financial information — credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information — username, password, security questions, preferences, and settings.
- Transaction information — items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
- Communications with us — information you include in communications with us, for example when sending a customer support inquiry.
- Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information — how and when you interact with or navigate the Services.
Personal information sources
We may collect personal information from the following sources:
- Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services — from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
- From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, perform our contract with you, process payments, fulfill orders, remember preferences, send notifications related to your account, manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites.
- Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to register an account, you are responsible for keeping your account credentials safe.
- Communicating with you. We use your personal information to provide customer support, be responsive to you, and maintain our business relationship.
- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
- With Shopify, vendors, and other third parties who perform services on our behalf — IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners to provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity. Where you have a right to opt out, you can exercise it here.
- When you direct, request, or otherwise consent to disclosure to third parties — for example to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply endorsement.
Children’s data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16.
Security and retention
No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit. Do not use unsecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances:
- Right to access / know. Request access to personal information we hold about you.
- Right to delete. Request that we delete personal information we maintain about you.
- Right to correct. Request that we correct inaccurate personal information.
- Right of portability. Receive a copy of the personal information we hold and request that we transfer it to a third party, with certain exceptions.
- Right to opt out of sale or sharing for targeted advertising. Opt out here. We honor the Global Privacy Control opt-out preference signal where applicable.
- Managing communication preferences. Opt out of promotional emails using the unsubscribe option in our emails. We may still send non-promotional emails about your account or orders.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, subject to verification.
Complaints
If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent UK authority, unless the transfer is to a country determined to provide an adequate level of protection.
Changes to this policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website and update the “Last updated” date.
Contact
Questions about our privacy practices, this Privacy Policy, or your rights:
Oltre Castings & Design
1947 Claxter Rd NE
Salem, OR 97301
info@oltreusa.com
(971) 314-9530